Studio Policies
Cancellation Policy
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Cancellation and Rebooking Policy:
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1. Cancellation Window:
Patrons are allowed to initiate cancellations or changes to their package type within 24 hours of making the reservation for a refund with a processing fee to be applied. However, this provision does not apply if the session is scheduled to begin within 72 hours of the booking. In such cases, cancellations or modifications will not be eligible for a refund.
2. Cancellation Limit:
Cancellations are only permitted within the first 24 hours of booking. After this window or if any changes are made to the reservation during this period, the appointment becomes non-refundable.
Bookings made using a discount coupon, sale pricing, special offers, promotions are non-refundable and cannot be canceled for a refund.
3. Rebooking:
Customers may request to rebook their session to a date and time available in our booking calendar with a minimum of 5 days notice before the scheduled appointment. Customer must provide their preferred reschedule date and time at the time they contact the studio. Requests made after sessions have ended would not be accepted. The first rebooking is free of charge, with the exception of rebooking to a weekend slot. The Studio will make every effort to accommodate preferred dates and times, subject to availability and corresponding fees.
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Rescheduling is not permitted within 6 hours before the session.
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A 50% session fee applies when rescheduling within 24 hours of the scheduled session.
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A $25 rescheduling fee applies when rescheduling is less than 72 hours prior to the session.
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A $10 rescheduling fee is applicable when rescheduling is less than 5 days prior to the session.
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Rescheduling to a weekend slot will not be accommodated
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4. All cancellation and rebooking requests must be communicated and confirmed via email to hello@thefocus.studio before the scheduled session start time. Requests that are not acknowledged and confirmed by the Studio will not be considered valid.
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5. Our concept studio sessions are available for a limited time only. Due to the exclusive nature of these sessions, rescheduling requests must be made no later than end date of the concept studio room.
6. Rebooking requests are only considered valid once they are received, reviewed, and confirmed by the Studio via email prior to the session start time. Initiating or intending to reschedule does not constitute an approved reschedule. If a reschedule request is not confirmed before the scheduled session begins, the appointment will proceed as booked and will be treated as a no-show if the customer does not attend.
7. Processing Fee for Cancellations:
Processing fees vary based on the payment method used:
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Payments processed through Moneris are subject to a 7% processing fee.
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Payments processed through Express Checkout or Wix Payments are subject to a 10% processing fee.
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Payments processed through Klarna or Afterpay are subject to a 15% processing fee.
These fees apply to any approved cancellations or refunds.
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8. Exceptions:
The Studio reserves the right to make exceptions for rescheduling in extenuating circumstances, such as medical emergencies or natural events. Medical emergencies must be communicated to the Studio with a minimum of 3 hours’ notice. Any exceptions will be handled on a case-by-case basis and determined at the Studio’s discretion, and proof may be required. If rescheduling is approved, the customer must provide their preferred reschedule date and time at the time they contact the Studio, including in cases of medical emergencies.
9. No-Shows:
No-shows include, but are not limited to:
• Failure to attend a scheduled session
• Failure to complete and receive confirmation of a reschedule or cancellation request before the session start time
No reimbursement or rescheduling will be provided in the case of no-shows. The session fee will be forfeited.
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Note:
The responsibility to ensure a cancellation or reschedule request is successfully submitted and confirmed rests solely with the customer. Lack of response, incomplete communication, or delayed follow-up does not extend or pause policy timelines.
Customers acknowledge and agree to comply with this Cancellation and Rebooking Policy by scheduling an appointment with the Studio. Focus Photography Studio reserves the right to modify the policies at any time.
Store Policy - Photography Services Agreement
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This Store Policy outlines the agreement between Focus Photography Studio Inc., referred to as "the Studio," and customers who seek to hire the Studio's photography services for a session.
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1. Service Provision:
The Studio agrees to provide customers with comprehensive photography services, including but not limited to equipment provision, editing, and the delivery of digital images.
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2. Arrival:
Please arrive 15 minutes prior to allotted schedule to check-in, prepare for shoot or change wardrobe. The timer for the session will start on schedule regardless if patrons are running late.
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3. Confidentiality:
The Studio respects the privacy and personal preferences of customers. It will not disclose any confidential information regarding the customer or the photography session to any third party without the customer's prior written consent.
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4. Customer Privacy:
The Studio acknowledges its responsibility to safeguard customer privacy. It will not share, sell, or distribute photos and clips to any third parties without prior consent from the customer.
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5. Removal of Images and Clips:
Customers have the right to request the removal of their images and clips from the Studio's marketing channels. Such requests can be made by contacting the Studio via email or phone. The Studio will promptly comply with the customer's request.
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6. Content Restrictions:
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Customers must ensure that the shoot does not contain any form of nudity, explicit adult content, or material that violates applicable laws or social media platform policies. Additionally, the content produced must not be malicious, defamatory, hateful, discriminatory, or infringe upon the intellectual property rights of any third party.
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7. Respect & Courtesy Policy:
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We maintain a professional and respectful environment and require the same from our clients:
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Respectful Interaction Required
All clients must treat our staff with courtesy and professionalism. Rudeness, aggressive language, or verbal abuse will not be tolerated.
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Right to Decline Service
The Studio reserves the right to terminate or decline service at any time if a client behaves in a disrespectful or inappropriate manner toward our staff.
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No Refund on Termination
If service is declined or terminated under this policy, no refund or credit will be issued.
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8. Suspected Prohibited Content:
In the event that the Studio suspects customers of engaging in the creation of prohibited content, the Studio reserves the right, at its sole discretion, to deny service or seize the shoot without refunding any fees.
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9. Entire Understanding:
This Store Policy constitutes the entire understanding between the Studio and customers, superseding any prior or contemporaneous agreements, whether written or oral. Modifications to this policy require a written document signed by both parties.
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10. Session Timing:
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Please be advised that the timer for your session will initiate even if you have not yet arrived at the studio.
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11. Governing Law:
This Store Policy shall be governed by and construed in accordance with the laws of the state where the photography session takes place.
By utilizing the Studio's photography services, customers acknowledge and agree to comply with this Store Policy.
Indedmnification Policy
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1. Negligence or Disappropriation:
The Studio shall not be held responsible or liable for any accidents, damages, injuries, or losses incurred as a result of the customer's negligence or disappropriation during the photography session or related activities.
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2. Customer Responsibility:
It is the customer's responsibility to exercise due care, follow instructions provided by the Studio, and act in a safe and responsible manner throughout the duration of the session. This includes but is not limited to adhering to safety guidelines, handling equipment properly, and maintaining awareness of their surroundings.
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3. Release of Liability:
By engaging the services of the Studio, the customer agrees to release and discharge the Studio from any and all claims, liabilities, demands, actions, or causes of action arising out of or related to any accidents, damages, injuries, or losses incurred due to the customer's negligence or misappropriation.
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4. Damages to Studio Property:
The customer acknowledges and accepts responsibility for any damages caused to the Studio's equipment or furniture during the photography session, excluding damages resulting from natural wear and tear. In such cases, the customer shall be responsible for covering the charges associated with the repair or replacement of the damaged items.
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5. Limited Insurance Coverage:
The Studio maintains insurance coverage to protect against potential accidents, damages, injuries, or losses during the photography session. However, customers acknowledge and understand that the Studio's insurance coverage is limited and may not provide full coverage for all incidents, including damages caused by the customer.
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6. Legal Compliance:
The customer agrees to comply with all applicable laws, regulations, and safety requirements during the photography session. Any violation of these legal obligations that result in accidents, damages, injuries, or losses shall be the sole responsibility of the customer.​
By engaging the services of the Studio, customers acknowledge and agree to comply with this Indemnification Policy. They further understand and accept that they shall be responsible for any damages caused to the Studio's property, excluding natural wear and tear, and that the Studio's insurance coverage may be limited in its scope of coverage.